Returns & Exchanges

At Baltinester Jewish Jewelry, we take pride in our craftsmanship and want you to be completely satisfied with your purchase. If you are not entirely happy with your selection, you may return or exchange your item within 30 days of delivery.

1

Contact Support

Email our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.

2

Secure Packaging

Place the jewelry in its original presentation box and pack it securely in a padded envelope to ensure it is protected during transit.

3

Ship the Item

Affix the provided return label or ship via a trackable, insured carrier to our studio in Jerusalem, ensuring the RA number is clearly marked.

4

Inspection and Refund

Once our artisans verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing